SharePoint Centre of Excellence

SharePoint CoE
SharePoint CoE

Solutions provided by jeylabs are 100% supported by our dedicated support teams. We provide 24 x 7 x 365 Support coverage so you can relax. We offer reasonably priced support services to cater to all your support needs.
Providing value is not just delivering a breakthrough solution but extending its life to ensure you have continued leverage of your investments. Our support offerings enable you to have your applications delivered by jeylabs continue to live up to their names.

This can be achieved through varying engagement options with jeylabs
  • Purchase support packages (from 20 hour blocks to unlimited yearly support packages)
  • Utilise one or more of our resources either on or off-site to assist with your project requirements
  • Utilise one or more of our resources either on or off-shore to assist with your project requirements
  • Utilise the CoE to successfully deliver your project from any point within the Application lifecycle.
SharePoint CoE

Support offerings

Program Features GSIX1 GSIX2 GSIX3 GSIX4 GSIX5
Assistance Services Included per Quarter 12 hours 24 hours 36 hours 48  hours 72 hours
Purchase additional hours No
Supported Sharepoint Package(s) Starter, Builder Starter, Builder Starter, Builder Builder, Premier Builder, Premier, Enterprise
Support for Sharepoint 4.6.11, 4.7 and 5
Support for Sharepoint Cloud
Support for Sharepoint On-Premise
No of Apps supported 10 20 30 50 Unlimited
No of Forms supported Up to 25 Up to 25 Up to 25 Up to 125 Up to 1000
No of Workflows supported Up to 125 Up to 125 Up to 125 Up to 600 Up to 5000
No of Sharepoint Environments Supported 3 3 5 5 Unlimited
Dedicated Service Delivery Manager No No No
Orientation & Roadmap No
Active Directory Health Check
Active Directory Profile Maintenance Limited Limited Limited Discuss Discuss
Regular Status Updates with Support Team No
Reporting >Quarterly Quarterly Monthly Fortnightly Weekly
Sharepoint Upgrades Included No
Sharepoint Migrations Included  No No
Training offered Basic Standard Detailed Tailored Elite
Bug Fixes
Enhancements Limited
Response SLAs
Resolution SLAs No
Managed SLA Credits No No No No
Off-Site Support
Business Support Coverage 10 am – 4 pm > 9 am – 5 pm  8 am – 6 pm 7 am – 7 pm  6 am - 11 pm
24 x 7 x 366 Support Coverage No No No Discuss Discuss
On-Site Support No No No Discuss Discuss
National Public Holiday Support No No No
State Specific Holiday Support No No
Smart Services No Limited Limited
PowerBI Reporting pack No No
Direct Access to Consultants No No No Limited
Whatsapp  Support No No
Email Support No
Permitted  Contacts 1 2 3 4 10
Price per 12 months, starting at USD 9K USD 18K USD 24K USD 35K USD 50K USD
Minimum Contract period 1 Year 1 Year 1 Year 1 Year 1 Year
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