SharePoint Centre of Excellence

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SharePoint CoE
SharePoint Solution and Support Services

Solutions provided by jeylabs are 100% supported by our dedicated support teams. We provide extended office hours support coverage so you can relax.

Providing value is not just delivering a breakthrough solution but extending its life to ensure you have continued leverage of your investments. Our support offerings enable you to have your applications delivered by jeylabs continue to live up to our name.

How do you leverage off jeylabs's SharePoint CoE?
  • Purchase support packages (from 20 hour blocks to unlimited yearly support packages)
  • Utilise one or more of our resources either on or off-site to assist with your project requirements
  • Utilise one or more of our resources either on or off-shore to assist with your project requirements
  • Utilise the CoE to successfully deliver your project from any point within the Application lifecycle.


SharePoint CoE

Support Offerings

Program Features GSIX1 GSIX2 GSIX3 GSIX4 GSIX5
Assistance Services Included per Quarter 12 hours 24 hours 36 hours 48  hours 72 hours
Purchase additional hours No ✔ ✔ ✔ ✔
Supported Sharepoint Package(s) Starter, Builder Starter, Builder Starter, Builder Builder, Premier Builder, Premier, Enterprise
Support for Sharepoint Cloud ✔ ✔ ✔ ✔ ✔
Support for Sharepoint On-Premise ✔ ✔ ✔ ✔ ✔
No of Apps supported 10 20 30 50 Unlimited
No of Forms supported Up to 25 Up to 25 Up to 25 Up to 125 Up to 1000
No of Workflows supported Up to 125 Up to 125 Up to 125 Up to 600 Up to 5000
No of Sharepoint Environments Supported 3 3 5 5 Unlimited
Dedicated Service Delivery Manager No No No ✔ ✔
Orientation & Roadmap No ✔ ✔ ✔ ✔
Active Directory Health Check ✔ ✔ ✔ ✔ ✔
Active Directory Profile Maintenance Limited Limited Limited Discuss Discuss
Regular Status Updates with Support Team No ✔ ✔ ✔ ✔
Reporting Quarterly Quarterly Monthly Fortnightly Weekly
Sharepoint Upgrades Included No ✔ ✔ ✔ ✔
Sharepoint Migrations Included  No No ✔ ✔ ✔
Training offered Basic Standard Detailed Tailored Elite
Bug Fixes ✔ ✔ ✔ ✔ ✔
Enhancements Limited ✔ ✔ ✔ ✔
Response SLAs ✔ ✔ ✔ ✔ ✔
Resolution SLAs No ✔ ✔ ✔ ✔
Managed SLA Credits No No No No ✔
Off-Site Support ✔ ✔ ✔ ✔ ✔
Business Support Coverage 10 am – 4 pm 9 am – 5 pm  8 am – 6 pm 7 am – 7 pm  6 am - 11 pm
24 x 7 x 366 Support Coverage No No No Discuss Discuss
On-Site Support No No No Discuss Discuss
National Public Holiday Support No No No ✔ ✔
State Specific Holiday Support No No ✔ ✔ ✔
PowerBI Reporting pack No No ✔ ✔ ✔
Direct Access to Consultants No No No Limited ✔
Whatsapp Support No No ✔ ✔ ✔
Email Support No ✔ ✔ ✔ ✔
Permitted  Contacts 1 2 3 4 10
Price per 12 months, starting at USD 9K USD 18K USD 24K USD 35K USD 50K USD
Minimum Contract period 1 Year 1 Year 1 Year 1 Year 1 Year
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