K2 Assistance Program

Are you Getting the best ROI from your K2 investments? You can achieve a Lot MORE!

Accelerate your success even further with our Globally available K2 Assistance Programs. 

Check out the details below. Let's achieve greatness together.

If you use anything incorrectly you will never achieve the best outcomes. If you dont measure, monitor or review your K2 investments, how can you get the best value from it? 

Take a knee. 
Are you experiencing any of these right now?

  • Limited technical resource availability to meet needs
  • Burden of keeping resources trained and skilled
  • Maintaining and updating applications manually
  • High cost of consulting resources or Travel costs
  • Manual work required for maintaining the environments' quality
  • Manual administration or Manual Testing costing you time and money
  • Insufficient data management or reporting skills within your team
  • Struggling to provide 24x7 support
  • You want to move to K2 Cloud
  • You think you could get more value 

If you have said 'yes' to any of the above then please read further.

Our offer - K2 Assistance Programs powered by jeylabs Workflow Centres of Excellence

  • Upgrades and Migrations to Latest versions of K2 such as K2 4.7 and the upcoming K2 Five and K2 Cloud by experts
  • Tailored Online Training to meet your specific needs
  • Tailored Support to extend available support options
  • Hybrid delivery - Onshore and Offshore Resourcing - to get you the best ROI - We deliver Globally from our offshore centres of K2 Excellence in SriLanka.
  • PowerToolz for K2 for automating your app testing - the best of tooling available in the market right now.
  • Use us to setup the Reporting of your K2 data with Power BI 
  • Get tips on how best to choose the right storage mechanism for SmartObjects
  • Business Coaching on How to Deliver K2 Successfully
  • Best practices based K2 Consulting with decades of Experience
  • jeylabs offers 24x7x366 Support with Passion for customer success

Also, remember the upgrade deadlines for all your K2 products. According to K2 support policy the end of life date for K2 products are as follows:

Product

End of Life Date

K2.net 2003

31 December 2017

K2 4.5 with Update 1420

31 December 2017

K2 4.6.0 - K2 4.6.9

31 December 2017

K2 4.6.10

31 December 2017

K2 4.6.11

31 December 2017

 

If you are on one of the product releases that have an End-of-Life date of 31 December 2017, you will need to upgrade to a supported release before that date in order to regain standard support and maintenance features. Not much time left.

What are the Benefits Guaranteed by jeylabs Assistance Programs?

  • Seemless K2 Upgrades and Migrations
  • Training at your own pace
  • Real experts looking after your K2 environment
  • Reduce your K2 development costs even further
  • Instil confidence on the platform with solid QA
  • Deliver on time and on budget
  • Make informed decisions with reliable data
  • Solid ROI for your K2 investments - K2 on-premise, K2 cloud or both
  • Money back Promise

Contact us Now to Accelerate your success even further with our Globally available K2 Assistance Programs starting only at 4K.

Choose from the following 5 Assistance Programs

Program Features

Bronze

Silver

Gold

Popular

Platinum

Diamond

Assistance Services Included per Quarter

12 hours

24 hours

36 hours

48  hours

72 hours

Purchase additional hours

No

Included

Included

Included

Included

Relevant K2 Package(s)

Starter,

Builder​

Starter,

Builder

Starter,

Builder

Builder,

Premier

Builder,

Premier,

Enterprise

Support for K2 4.7 

Included Included Included Included Included

Dedicated Service Delivery Manager

No

No

No

Included

Included

Orientation & Roadmap

No

Included

Included

Included

Included

Active Directory Health Check

Included

Included

Included

Included

Included

Active Directory Profile Maintenance

Limited

Limited

Limited

Discuss

Discuss

Regular Status Updates with Support Team

No

Included

Included

Included

Included

Reporting

Quarterly

Quarterly

Monthly

Fortnightly

Weekly

No of Apps supported

1

2

5

10

Discuss

No of K2 Environments Supported

1

2

3

4

Discuss

K2 Upgrades Included

No

Included

Included

Included

Included

K2 Migrations Included

No

No

Included

Included

Included

Training offered

Basic

Standard

Detailed

Tailored

Elite

Bug Fixes

Included

Included

Included

Included

Included

Enhancements

No

Included

Included

Included

Included

Response SLAs

Included

Included

Included

Included

Included

Resolution SLAs

No

Included

Included

Included

Included

Managed SLA Credits

No

No

No

No

Included

Off-Site Support

Included

Included

Included

Included

Included

Support Hours

10 am – 4pm

 9am – 5pm

 8am – 6pm

7am – 7pm

 24 x 7 x 366

On-Site Support

No

No

No

Discuss

Discuss

National Public Holiday Support

No

No

No

Included

Included

State Specific Holiday Support

No

No

Included

Included

Included

PowerToolz for K2 Test Automation​

Limited 

Included

Included

Included

Included

PowerToolz for K2 Admin Automation

Limited

Limited

Included

Included

Included

SmartForms Themes

Included

Included

Included

Included

Included

SmartForms Controls

No

Limited

Included

Included

Included

Smart Services

No

Limited

Limited

Included

Included

PowerBI Reporting pack

No

No

Included

Included

Included

Direct Access to Consultants

No

No

No

Limited

Included

Phone Support

No

No

Included

Included

Included

Email Support

No

Included

Included

Included

Included

Real-Time Problem Tracking

Included

Included

Included

Included

Included

Online Assistance Portal Access

Included

Included

Included

Included

Included

Permitted  Contacts

1

2

3

4

Discuss

Price per 12 months, starting at

4K

9K

14K

19K

24K

Contract period

1 Year

1 Year

1 Year

 1 Year

1 Year

Subscribe 

Contact

Contact

   Contact

Contact

Contact

Let's achieve greatness together!​ Contact us Now to Accelerate your success further with your choice of Bronze, Silver, Gold, Platinum or Diamond. Further T&Cs apply.